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The FTC has mandated that businesses that extend credit to customers must implement an identity theft prevention program under the Red Flag Rule by June 1, 2010, including pharmacies that have A/R accounts (yes, one more mandate on pharmacies). You'll want to read up on what this rule is about and how it affects your pharmacy, especially at the point of purchase. Similar to PCI compliance, the Red Flag Rule is primarily a process and documentation activity - there's no silver bullet you can buy from a vendor to comply (although I'm sure consultants abound willing to help, but I don't think that level of expertise is necessary). There is, however, a "Do-It-Yourself Template for Businesses at Low Risk For Identity Theft" PDF you can use to determine if your pharmacy is at low risk (i.e. if you know most of your customers, if you haven't had identity theft issues in the past, etc.). You will then describe the steps you will take if identity theft is suspected, who is responsible for training your staff, and how that training will be conducted. To learn more, visit the FTC's website on the program.
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