Sherri Muha, Director of Pharmacy at the University of Kentucky North Fork Valley Community Health Center Pharmacy, has been using the Emporos POS solution since the pharmacy opened in 2007. According to Muha, the service, technology, and adaptability of the Emporos POS have amazed her. “Even though we are a smaller pharmacy, I like the personal attention that we get with Emporos,” said Muha.
“When we started our relationship, I was the only employee because we were a brand new pharmacy for this clinic, so I knew that I would be the one training all of our subsequent employees on your POS. Emporos’ trainer was very patient in teaching me and did an excellent job. When we were finished, I was confident I could train other employees on the POS. And if I did have any more questions, your staff would be right there to answer them,” states Muha. Since opening the pharmacy clinic at North Fork, the June Buchanan Pharmacy has now opened. According to Muha, she has been able to train all the new employees on the Emporos POS. "The Emporos POS is scalable and flexible enough that adding multiple locations and users has been a breeze," states Muha.
“We have a unique situation with both of our pharmacies. Even so, Emporos has still been able to give us all the attention that we need and our questions have been addressed very quickly. The few times we have had to use Emporos Customer Care, they have been friendly and courteous,” stated Muha. Both pharmacies are currently going through the process of becoming IIAS compliant, and Emporos has been there for them. “You guys have provided us with excellent step-by step instructions and information that we needed to provide SIGIS. Emporos has been available and patient with us the whole way,” said Muha.
In addition to being pleased about the high level of service Emporos provides, Muha acknowledges the significant decrease in time and paperwork Emporos POS has afforded her as well. Muha says, “The end of day report is detailed enough for us to send to our product management group to describe the details of our business for the day. Now both pharmacies don’t have to create a separate report to fax to them.”
“Your POS system also makes it very easy to give patients print-outs of the services that they have used and what they have paid as well,” said Muha, “and it makes it easy to see if they have more prescriptions to pick up in the bin right there on the screen.” This saves time for the pharmacist and the patients as well. Because of the integrated signature capture device, “The patients love having only to sign one time for everything at pickup on a device that they can clearly see, as well as using one keypad for credit and debit cards,” says Muha.