mPOS: A Patient-Centered SolutionOctober 10, 2023
Gone are the days a traditional, static point of sale is adequate in meeting the evolving needs of the pharmacy landscape. The modern patient is informed, empowered, and actively engaged in their own healthcare journey making inflexible, non-scalable point-of-sale options obsolete. The pharmacy industry is tasked with providing their patients and healthcare providers with more efficient, interoperable, patient-centric solutions. In response, mobile point of sale (mPOS) solutions have emerged.
Mobile point-of-sale solutions operationalize several key functionalities that traditional point-of-sales don’t—from improved patient interactions to support for modern payment methods. Optimizing your pharmacy, even inside the hospital, isn’t enough to keep up with today’s patients without dependable software.
In this blog, we will explore why on-premise, static points-of-sale are no longer adequate in the pharmacy industry and delve into the manifold benefits of adopting mobile point-of-sale solutions.
In the digital age, healthcare providers face the challenge of providing patients with the convenient and efficient payment experiences they get with other retailers. Convenience is key and often, static POS systems make the customer experience difficult, inaccessible, and extensive. mPOS systems place convenience in the palm of the customer’s hand, simplifying payment capture by offering greater flexibility, security, and integration capabilities.
More First Fills & Patient Adherence
Low prescription capture rate is one of the indicators of missed opportunities in the continuum of care and patient adherence. Traditional POS solutions lack mobility, are unable to meet the customer where they are and increase wait times, making it difficult for pharmacies to increase their prescription capture rates. Mobile POS solutions enable pharmacists to capture prescriptions quickly and accurately using mobile devices or tablets. This not only reduces the risk of errors but also helps to streamline the prescription dispensing process, saving time and getting more meds in patients’ hands.
Pharmacy Staff Experience & Patient Care
Pharmacies are not merely transactional spaces. Just like healthcare providers, the desired outcome is promising patient safety, driving excellent patient satisfaction, and meeting the patient where they are at. Mobile point-of-sale solutions empower pharmacists to focus more on patient care, shifting their attention away from manual, commercial, and back-office tasks and dedicating more time to counseling patients, answering questions, and providing personalized healthcare advice. This patient-centric approach strengthens patient relationships and improves medication adherence.
Not only can static points-of-sale be inflexible and unscalable, they are also expensive and hard to manage. Mobile point-of-sale solutions are less bulky, easier to maintain, and versatile in their use cases. With fewer hardware components than traditional systems, a computer, cash register, barcode scanner, and receipt printer can be slimmed down to a tablet.
The future of pharmacy is patient-centered solutions. Emporos is paving the way with the adoption of the mobile point of sale. We understand that optimizing a pharmacy without adequate software won't be able to keep up with today’s patients. There are numerous modalities that patients expect to match their lifestyles such as bedside delivery, curbside pickup, mail-out, text-to-pay, and line busting. We aim to be scalable, adaptable, and most importantly, provide access to patients wherever, whenever. Embracing this technology is not just a matter of staying competitive; it's a commitment to delivering better healthcare outcomes and an enhanced patient experience.
We are excited to bring to market Hilo Mobile, our newest cloud-hosted, browser-based pharmacy commerce system. Hilo Mobile aims to serve the needs of medication bedside delivery programs and in-pharmacy line-busting efforts. With the flexibility and mobility of a tablet, pharmacies are enabled to meet their patients with convenience without breaking the continuity of care. Hilo helps pharmacies get the right medication in the right patient’s hands fast, all while increasing patient satisfaction, payment and prescription capture rates, reducing burdensome pharmacy hardware costs, and being wherever your patients need you to be.
Mobile pharmacy point-of-sale solutions offer unparalleled flexibility, cost-efficiency, and adaptability, making them the clear choice for modern pharmacies looking to stay ahead in an ever-evolving healthcare landscape.
Want to learn more? Watch our webinar on mobile point of sale here.